chat-window-android

Embedding mobile chat window in Android application for

LiveChat: https://developers.livechat.com/docs/getting-started/installing-livechat/android-widget/

Installation

To get a project into your build:

Step 1. Add the JitPack repository to your build file Add it in your root build.gradle at the end of repositories:

allprojects {
     repositories {
         ...
         maven { url 'https://jitpack.io' }
     }
 }

Step 2. Add the dependency

dependencies {
    implementation 'com.github.livechat:chat-window-android:v2.4.2'
}

Your application will need a permission to use the Internet. Add the following line to your AndroidManifest.xml:

<uses-permission android:name="android.permission.INTERNET" />

Usage

There are couple ways you can use this library. To be able to use all the features we recommend you add chat window as a view, either by using static method which adds view to your activity, or as an embedded view in your xml. As long as ChatWindowView is initilized, you will get events when new message comes in.

First, you need to configure your chat window

Configuration

Simply use ChatWindowConfiguration.java constructor. Note that licence number is mandatory.

configuration = new ChatWindowConfiguration(
    "your_licence_number",
    "group_id",         // optional
    "Visitor name",     // optional
    "[email protected]",// optional
    customParamsMap     // optional
);

You could also use new ChatWindowConfiguration.Builder().

Chat Window View

There are two recommended ways to use ChatWindow.

• Full screen ChatWindow added to the root of your activity, and
• XML embedded ChatWindow to controll placement and size

Full Screen Window

All you need to do is to create, attach and initialize chat window. Something in the lines of:

public void startFullScreenChat() {
    if (fullScreenChatWindow == null) {
        fullScreenChatWindow = ChatWindowUtils.createAndAttachChatWindowInstance(getActivity());
        fullScreenChatWindow.setEventsListener(this);
        fullScreenChatWindow.init(configuration);
    }
    fullScreenChatWindow.showChatWindow();
}

XML Embedded View

If you like to control the place and size of the ChatWindowView, you might want to add it to your app either by inlucidng a view in XML

<com.livechatinc.inappchat.ChatWindowViewImpl
    android:id="@+id/embedded_chat_window"
    android:layout_width="match_parent"
    android:layout_height="400dp"/>

or inflating the view directly

ChatWindowViewImpl chatWindowView = new ChatWindowViewImpl(MainActivity.this);

and then initializing ChatWindow like with full screen window approach:

public void startEmmbeddedChat(View view) {
    emmbeddedChatWindow.setEventsListener(this);
    emmbeddedChatWindow.init(configuration);
    // ...
    emmbeddedChatWindow.showChatWindow();
}

Navigation

Depending on your use case you might want to hide ChatWindow if user hits back button. You can use our onBackPressed() function which hides the view if its visible and returns true. In your activity/fragment add the following:

@Override
public boolean onBackPressed() {
    return fullScreenChatWindow != null && fullScreenChatWindow.onBackPressed();
}

ChatWindowEventsListener

This listener gives you opportunity to:

• get notified if new message arrived in chat. This gets handy if you want to show some kind of badge for a user to read new message.
• react on visibility changes (user can hide the view on its own)
• handle user selected links in a custom way
• react and handle errors coming from chat window
• allow users to use SnapCall integration
• get notified if user device can't handle file picker activity Intent

File sharing

To provide your users capability to send files, you need to set it up through supportFileSharing on your ChatWindowView. In case of operating system not able to handle Intent to pick files, you can handle it via onFilePickerActivityNotFound callback in ChatWindowEventsListener.

Handling URL's

You can disable chat widget's default behavior when user selects link by implementing handleUri method from ChatWindowEventsListener.

@Override
public boolean handleUri(Uri uri) {
	// Handle uri here...
	return true; // Return true to disable default behavior.
}

Error handling

You might want to customize user experience when encountering errors, such as problems with internet connection. By returning true in onError callback method you're taking responsibility to handle errors coming from the chat window.

Please keep in mind that chat window, once it's loaded, can handle connection issues by sporadically trying to reconnect. This case can be detected by implementing following condition in onError callback method.

@Override
public boolean onError(ChatWindowErrorType errorType, int errorCode, String errorDescription) {
    if (errorType == ChatWindowErrorType.WebViewClient && errorCode == -2 && chatWindow.isChatLoaded()) {
        //Chat window can handle reconnection. You might want to delegate this to chat window
        return false;
    } else {
        reloadChatBtn.setVisibility(View.VISIBLE);
    }
    Toast.makeText(getActivity(), errorDescription, Toast.LENGTH_SHORT).show();
    return true;
}

Clear chat session

After your user signs out of the app, you might want to clear the chat session. You can do that by invoking static method on ChatWindowUtils.clearSession() from anywhere in the app. In case your ChatWindowView is attached in course of the log out flow, you also going to need to reload it by calling chatWindow.reload() after clearSession code. See FullScreenWindowActivityExample.java

Alternative usage with limited capabilities

If you don't need to be notified when user gets new message in a hidden ChatWindow, you might want to use ChatWindowActivity or ChatWindowFragment

Using Activity

In order to open a chat window in new Activity, you need to declare ChatWindowActivity in your manifest. Add the following line to AndroidManifest.xml, between <application></application> tags:

<activity 
    android:name="com.livechatinc.inappchat.ChatWindowActivity" 
    android:configChanges="orientation|screenSize" 
    android:exported="false" 
/>

Finally, add the following code to your application, in a place where you want to open the chat window (e.g. button listener). You need to provide a Context (your Activity or Application object) and your LiveChat license number:

Intent intent = new Intent(context, com.livechatinc.inappchat.ChatWindowActivity.class);
Bundle config = new ChatWindowConfiguration.Builder()
    .setLicenceNumber("<your_license_number>")
    .build();

intent.putExtra(ChatWindowConfiguration.KEY_CHAT_WINDOW_CONFIG, windowConfig);
startActivity(intent);

It’s also possibile to automatically login to chat window by providing visitor’s name and email and disabling pre-chat survey.

Using Fragment

In order to open chat window in new Fragment, you need to add the following code to your application, in a place where you want to open the chat window (e.g. button listener). You also need to provide your LiveChat license number:

getSupportFragmentManager()
   .beginTransaction()
   .replace(
        R.id.frame_layout, 
        ChatWindowFragment.newInstance(
            "your_license_number", 
            "your_group_id",// optional
            "visitor_name", // optional
            "visitor_email",// optional     
        ), 
        "chat_fragment"
    )
   .addToBackStack("chat_fragment")
   .commit();

It’s also possible to automatically login to chat window by providing visitor’s name and email to the Fragment and disabling pre-chat survey.

Localisation

You can change or localize error messages, by defining your own string resources with following id's

<string name="failed_to_load_chat">Couldn\'t load chat.</string>
<string name="cant_share_files">File sharing is not configured for this app</string>
<string name="reload_chat">Reload</string>

Migration details

Since version 2.4.0, migration details are listed in CHANGELOG.md.

Migrating to version >= 2.2.0

• ChatWindowView is now interface that can be casted to View
• setUpWindow(configuration); is replaced by setConfiguration(configuration);
• setUpListener(listener) is replaced by setEventsListener(listener)
• ChatWindowView.clearSession() is moved to ChatWindowUtils.clearSession(Context)
• ChatWindowView.createAndAttachChatWindowInstance(Activity) is moved to ChatWindowUtils.createAndAttachChatWindowInstance(getActivity())

Migrating to versions >=2.3.x

• You no longer need to specify android.permission.READ_EXTERNAL_STORAGE permission in your AndroidManifest.xml

SnapCall integration

SnapCall integration requires AUDIO and VIDEO permissions. In order to allow your users to use SnapCall integration you need to:

1. Set up your ChatWindowView Event listener, check ChatWindowEventsListener
2. Add following permissions to you app AndroidManifest.xml file

    <uses-permission android:name="android.permission.RECORD_AUDIO" />
    <uses-permission android:name="android.permission.MODIFY_AUDIO_SETTINGS" />
    <uses-permission android:name="android.permission.CAMERA" />

3. Override void onRequestAudioPermissions(String[] permissions, int requestCode) to ask user for permissions, like so:

@Override
public void onRequestAudioPermissions(String[] permissions, int requestCode) {
    if (Build.VERSION.SDK_INT >= Build.VERSION_CODES.M) {
        this.requestPermissions(permissions, requestCode);
    }
}

4. Override your activity void onRequestPermissionsResult(int requestCode, @NonNull String[] permissions, @NonNull int[] grantResults) to pass result to ChatWindowView

if (!chatWindow.onRequestPermissionsResult(requestCode, permissions, grantResults)) {
    super.onRequestPermissionsResult(requestCode, permissions, grantResults);
}

For reference, check FullScreenWindowActivityExample.java